Who You Gonna Call?

OUT of RATIOS?
State Department of Public Health-​Richmond Office Serving Alameda and Contra Costa Counties
  • Anyone can file a complaint-
  • RN, patient, family members or others
  • Avoid anonymous complaints
  • File  with local DPH field office 
  • Notify CNA
  • Ask for case number
  • Ask for who you are talking to, email and phone number
  • Request written report of the final conclusion
​East Bay District Office
850 Marina Bay Parkway
Building P, 1st Floor
Richmond, CA 94804-6403
 
Phone: (510) 620-3900
Toll Free: (866) 247-9100
Fax: (510) 620-3924
Fax: (510) 620-5820
Cal/OSHA
  • An employee or someone acting for you has right to file a complaint and request an inspection of the workplace if conditions are unsafe or unhealthful
  • Employee has right to bring unsafe or unhealthful conditions to the Cal/OSHA investigator making the inspection
  • Employee has right to refuse to perform work that violates Cal/OSHA, occupational safety, ​health standards of if violation would create a real and apparent hazard to employee
  • When you file a complaint they want to talk to those involved
  • Must be investigated within 3 days for a serious complaint
  • Must be investigated with 14 days for a non-serious complaint
Click Here to File a Workplace Safety Complaint
Oakland District Office
David Hornung, Acting District Manager
1515 Clay Street, Ste. 1303
Oakland, CA 94612
(510) 622-2916
(510) 622-2908 (Fax)
Board of Registered Nursing
  • Licenses registered nurses ​and is charged with ensuring safe practice by registered nurses. 
  • The Board interprets and enforces the Nursing Practice Act
  • Anyone can file a complaint
  • RN, patient, family member or others
  • Avoid anonymous complaints
  • BRN will contact complainant prior to investigation
  • BRN will inform of findings upon conclusion of investigation
Click for BRN Website
Phone: (916) 322-3350
Fax: (916) 574-7693
Email: enforcement_brn@dca.ca.gov
The Joint Commission
  • Can report anonymously
  • Summarize complaint on 2 pages or less
  • Include full name and address in question
  • They may conduct an unannounced or unscheduled evaluation
  • May ask for written response to complaint
​Phone: 1-800-994-6610
Fax: 1-630-792-5636
Email: Complaint@Jointcommission.org
Mail: Office of Quality Monitoring
         The Joint Commission
         One Renaissance Boulevard
         Oakbrook Terrace, Illinois 60181
Click here to report a patient safety event or concern about a healthcare organization
National Labor Relations Board 
​An independent agency of the United States 
​government charged with mediating disputes 
​between management and labor unions
Click Here for NLRB Website