Who You Gonna Call?

OUT of RATIOS?

State Department of Public Health-​Richmond Office Serving Alameda and Contra Costa Counties

• Anyone can file a complaint-
• RN, patient, family members or others
• Avoid anonymous complaints
• File  with local DPH field office 
• Notify CNA
• Ask for case number
• Ask for who you are talking to, email and phone number
• Request written report of the final conclusion

​East Bay District Office
850 Marina Bay Parkway
Building P, 1st Floor
Richmond, CA 94804-6403
 
Phone: (510) 620-3900
Toll Free: (866) 247-9100
Fax: (510) 620-3924
Fax: (510) 620-5820

Cal/OSHA

• An employee or someone acting for you has right to file a complaint and request an inspection of the workplace if conditions are unsafe or unhealthful
• Employee has right to bring unsafe or unhealthful conditions to the Cal/OSHA investigator making the inspection
• Employee has right to refuse to perform work that violates Cal/OSHA, occupational safety, ​health standards of if violation would create a real and apparent hazard to employee
• When you file a complaint they want to talk to those involved
• Must be investigated within 3 days for a serious complaint
• Must be investigated with 14 days for a non-serious complaint

Click Here to File a Workplace Safety Complaint

Oakland District Office
David Hornung, Acting District Manager
1515 Clay Street, Ste. 1303
Oakland, CA 94612
(510) 622-2916
(510) 622-2908 (Fax)

Board of Registered Nursing

• Licenses registered nurses ​and is charged with ensuring safe practice by registered nurses. 
• The Board interprets and enforces the Nursing Practice Act
• Anyone can file a complaint
• RN, patient, family member or others
• Avoid anonymous complaints
• BRN will contact complainant prior to investigation
• BRN will inform of findings upon conclusion of investigation

Click for BRN Website

Phone: (916) 322-3350
Fax: (916) 574-7693
Email: enforcement_brn@dca.ca.gov

The Joint Commission

• Can report anonymously
• Summarize complaint on 2 pages or less
• Include full name and address in question
• They may conduct an unannounced or unscheduled evaluation
• May ask for written response to complaint

​Phone: 1-800-994-6610
Fax: 1-630-792-5636
Email: Complaint@Jointcommission.org
Mail: Office of Quality Monitoring
         The Joint Commission
         One Renaissance Boulevard
         Oakbrook Terrace, Illinois 60181

Click here to report a patient safety event or concern about a healthcare organization

National Labor Relations Board 

​An independent agency of the United States 
​government charged with mediating disputes 
​between management and labor unions

Click Here for NLRB Website